BMV Support

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Product support

Select or find your product to find drivers, firmware upgrades, spare parts, trainings or knowledge base articles.

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Best in class, first in business

In today’s competitive marketplace, exclusive skills and verified knowledge make the difference. That’s why BMV offers a training program, providing a suite of education courses. Whether you are a sales professional or a service specialist, we help you unveil your unique talents and validate your expertise.

The training program includes 3 stages:


Pre-training – e-Learning modules and online assessments are provided to all urologists prior to system installation


On-Site training – instructor-lead on-site training as well as “shadowing” the urologists in using the ExactVu system clinically to ensure:

  • optimal use of the system,
  • optimal technique, and
  • comfort with the PRI-MUS risk protocol to identify and target suspicious regions

On-going training and support – access significant inventory of online videos, e-learning modules, online manuals, and mini-online case studies

Other support resources

TeamViewer - Remote desktop support

Warranty policy

Regularly looking for product support? Use your myBMV account to get all the latest updates for your products!


Manufacturer of specialty medical devices across medical and veterinary fields since 2008.


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4/F, BMV of Yinjin Building, Block 71,Baoan Centre District, Shenzhen 518010, China

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