BMV PRO-SUPPORT Service
BMV Support Team
If you are looking to repair a purchased BMV equipment or customize one for your needs, the BMV Support Team is here for you!
Headquartered in Shenzhen, BMV Global Support Center is certified by ISO13485. With over 20 highly-trained engineers and technicians responsive fastly, 90% of issues can be solved remotely. The BMV Support Team is able to:
discuss a possible product modification, meeting your specific research needs
instruct you to troubleshoot a malfunctioning BMV equipment, saving your time
the offer information on product warranty & return, providing the best possible after-sales service
offer in-depth repair to your equipment at affordable prices, saving your costs
Ask Our Experts
If you have bought our products and have technical questions to ask, please find us with the following, our engineers will get back to you within 24 hours!
Email:marketing@bmv.cc
Phone:+86 75526564580
Highlights
The warranty covers defects in the manufacturing of the qoods.
The warranty does not cover accidental damage of the goods while in storage or use.
BMV will ensure only authentic/original BMV brand parts are used when servicing equipment.
Failure to use authentic/original BMV parts on or within equipment by customer invalidates warranty.
All BMV ultrasound scanners and accessories are delivered, serviced and maintained by our authorized service center or head office. Staffed by our experienced service personnel ensuring dedicated customer focus and quick turnaround at all times.
BMV LOYALTY PROGRAM
Closer Service Better Healthcare
What chalenges are you Facing? We provide comprehensive solutions to fulfll your business goals Total cost of ownership Cost from all aspects of purchased devices are taken into
Maintenance Systems
Wipe display gently with a lint free cloth. Cleaning cloth and cleaners for glasses/sunglasses work wel. Care should be taken not to scratch the screen.Store in a dry environment. Corrosion
Customer Satisfaction
Input from you helps us improve our products and services. As part of our customer satsfaction program, we contact a sample of our customers a few months after they receive their orders.
Create a support case
Technical questions
Return Material Authorization (RMA)
Status tracking of pending service requests
Consumable and spare parts orders
Phone support
Our helpdesk provides you with prompt
phone support. A team of experienced support engineers is
at your service for any professional assistance
Warranty
Enter your products serial number to find out about
your warranty.
Serial number*
Read our warranty policy
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Knowledge base search
TeamViewer -Remote desktop support
Terms & conditions of support
FREQUENTLY ASKED
QUESTIONS
Here are some of the auestions we are often asked,
Can’t find what vou’re looking for? if it’s not
answered below, please get in touch with us here.
Were happy to help.
What ls BMV's Warranty?
How Do l Obtain Repair Services?
What Makes Bmv'S lmage Quality Unique?
How Fast Does A Bmv System Boot Up?
Do You Also Offer Mountable Ultrasound?
How Long Should The Battery On My Ultrasound Last?
CanlLeave My Ultrasound Machine Outside In The Cold?
How Quickly Can l Get A Part Or Accessory?
Matters That Require Attention When Using This Product
The Product Stops Working After An Error Occurs.
How Can l Get More lnformation about Sensors and Accessories?
Customer First, Service Foremost
We believe that a product delivered to a customer is not the end
of business, but the very beginning of long-term good relationship.
All maintenance activities are carried out by our service center
and/or our authorized maintenance center in their respective local
areas; Our qualified service team assure our customer that
wherever or whenever they are, they’ll get warm instructions and
technical support from us and or/our local distributor.
Warranty policy
Follow these easy steps to send in your equipment for repair.
Call a distributor in your country or service center.
In order to complete your ultrasound scanner repairs in a timely manner please include a document in the box with your name, contact telephone number and a brief description of the problems you have been experiencing. The detailed items should be send and requested , please contact with the service center to get the advisement.
We recommend shipping via an air freight companyy that procides you with a tracking number, We typicaly do not insure packages; that is at your discretion.
We aim to complete your repair and return your system as soon as possible.
How to Return
Retumn Policy
Freight policy